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HappySupport's Blog

HappySupport vs Intercom
Self-Service Solutions
HappySupport vs Intercom Articles: The Documentation Accuracy Problem
April 22, 2026
10 minutes
HappySupport vs Zendesk
Self-Service Solutions
HappySupport vs Zendesk Guide: Which Is Right for Your SaaS Team?
April 22, 2026
11 minutes
Intercom Fin's Docs Problem
AI-ready Documentation
Why Intercom Fin's Resolution Rate Has a Documentation Problem
April 22, 2026
9 minutes
30 Help Centers Audited
Documentation Decay
We Audited 30 SaaS Help Centers. Here's How Fast Docs Go Stale.
April 22, 2026
11 minutes
Why Your Help Center Is Wrong
Documentation Decay
Why Your Help Center Is Always Wrong — and What to Do About It
April 22, 2026
10 minutes
Help Center vs Knowledge Base
Help Center for SaaS
Help Center vs Knowledge Base: What's the Difference and Which Do You Need?
April 22, 2026
8 minutes
The Chatbot Accuracy Gap
AI-ready Documentation
The AI Chatbot Accuracy Gap: Why Your Knowledge Base Is the Real Problem
April 22, 2026
9 minutes
Audit Your KB for AI Readiness
AI-ready Documentation
How to Audit Your Knowledge Base for AI Readiness
April 22, 2026
11 minutes
The Docs Maintenance Trap
Documentation Decay
The Documentation Maintenance Trap: Why Manual Updates Never Work at Scale
April 22, 2026
10 minutes
5 Signs Your KB Costs Customers
Documentation Decay
5 Signs Your Knowledge Base Is Costing You Customers
April 22, 2026
9 minutes
When Releases Break Your Docs
Documentation Decay
How Product Releases Break Your Documentation
April 22, 2026
9 minutes

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