Terms of Service

Last updated: 2024-08-27

1. Introduction

Welcome to HappySupport ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website and software-as-a-service (SaaS) solution for generating help articles and automatically answering customer tickets (the "Service"). By accessing or using our Service, you agree to be bound by these Terms.

2. Service Description

HappySupport provides a SaaS solution designed to help businesses generate help articles and automatically answer customer tickets. The Service is provided on a subscription basis, with a limited free version available for tryout purposes.

3. Account Registration

3.1. To use our Service, you must create an account by providing your first name, last name, email address, and a password. You are responsible for maintaining the confidentiality of your account credentials.

3.2. You must provide accurate and complete information when creating your account. We reserve the right to suspend or terminate accounts with inaccurate or false information.

3.3. You are solely responsible for all activities that occur under your account.

4. Subscription and Payments

4.1. We offer different subscription tiers, currently Basic and Premium, each with varying features and capabilities.

4.2. Subscription fees can be paid monthly or annually, with annual subscriptions offered at a discount.

4.3. Payments are processed through our third-party payment processor, Paddle.

4.4. Subscriptions automatically renew unless cancelled before the renewal date.

4.5. We reserve the right to change our pricing at any time, with notice provided to existing subscribers before their next renewal date.

5. Free Version

5.1. We offer a limited free version of our Service for tryout purposes only. This version is not intended for actual business use and has restricted functionality compared to paid subscriptions.

5.2. Users can upgrade from the free version to a paid subscription at any time by adding a payment method to their account.

6. User Responsibilities

6.1. You agree to use our Service only for lawful purposes and in accordance with these Terms.

6.2. You are responsible for all content you create, upload, or generate using our Service.

6.3. You agree not to use our Service in any way that could damage, disable, overburden, or impair our servers or networks.

7. Intellectual Property Rights

7.1. You retain all rights to the content you create using our Service.

7.2. We claim no ownership rights over your content. However, you grant us a limited license to use, store, and analyze your content solely for the purposes of providing and improving our Service, and for error detection.

7.3. We respect intellectual property rights and expect our users to do the same. If you believe that material available through our Service infringes your copyright, please contact us at contact@happysupport.ai.

8. Termination and Suspension

8.1. We reserve the right to suspend or terminate your account at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users of our Service, us, or third parties, or for any other reason.

8.2. Upon termination, your right to use the Service will immediately cease.

9. Limitation of Liability

9.1. To the fullest extent permitted by applicable law, HappySupport shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

a) Your use or inability to use our Service;
b) Any unauthorized access to or use of our servers and/or any personal information stored therein;
c) Any interruption or cessation of transmission to or from our Service;
d) Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Service by any third party.

10. Changes to the Service and Terms

10.1. We reserve the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.

10.2. We may revise these Terms from time to time. The most current version will always be posted on our website. By continuing to use or access the Service after revisions become effective, you agree to be bound by the revised Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Germany, without regard to its conflict of law provisions.

12. Contact Us

If you have any questions about these Terms, please contact us at contact@happysupport.ai.