Refund Policy

Last updated: 2024-08-27

1. Introduction

This Refund Policy outlines the terms and conditions under which HappySupport ("we," "our," or "us") will provide refunds for our software-as-a-service (SaaS) solution.

2. 14-Day Money-Back Guarantee

2.1. We offer a 14-day money-back guarantee for all new subscriptions to our Service.

2.2. If you are not satisfied with our Service, you may request a full refund within 14 days of your initial purchase.

2.3. To request a refund, please contact our support team at contact@happysupport.ai.

3. Refund Process

3.1. Refund requests must be submitted in writing to contact@happysupport.ai within the 14-day period following your initial purchase.

3.2. Please include your account email address and the reason for your refund request in your email.

3.3. We will process your refund request within 5 business days of receiving it.

3.4. Refunds will be issued using the same payment method used for the original purchase.

4. Exceptions to the Refund Policy

4.1. Refunds are not available for partial subscription periods or for any period beyond the initial 14 days.

4.2. We reserve the right to deny refund requests if we detect any fraudulent activity or abuse of our refund policy.

4.3. No refunds will be provided for subscriptions that have been active for more than 14 days.

5. Cancellation and Termination of Subscriptions

5.1. You may cancel your subscription at any time through your account settings or by contacting our support team.

5.2. Cancelling your subscription will stop future billing, but you will retain access to the Service until the end of your current billing period.

5.3. No partial refunds will be provided for unused portions of your subscription period if you cancel after the 14-day money-back guarantee period.

6. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

7. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: contact@happysupport.ai