Privacy Notice

Last updated: 2024-08-27

1. Introduction

HappySupport ("we," "our," or "us") is committed to protecting your privacy. This Privacy Notice explains how we collect, use, disclose, and safeguard your personal data when you use our website and software-as-a-service (SaaS) solution for generating help articles and automatically answering customer tickets (the "Service").

2. Data Controller

HappySupport, located at Wasserbergweg 23, 70186 Stuttgart, Germany, is the data controller responsible for the processing of your personal data.

3. Personal Data We Collect

We collect the following types of personal data:

3.1. Account Information: First name, last name, email address, and password.
3.2. Company Information: Name of your company.
3.3. Usage Data: Information about how you use our Service.
3.4. Customer Support Data: Information you provide when contacting our support team.

4. Purpose and Legal Basis for Processing

We process your personal data for the following purposes and on the following legal bases:

4.1. To provide and maintain our Service (performance of a contract).
4.2. To manage your account (performance of a contract).
4.3. To communicate with you about our Service (legitimate interest).
4.4. To improve and develop our Service (legitimate interest).
4.5. To comply with legal obligations.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer retention period is required or permitted by law. When determining the retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and the purposes for which we process the data.

6. Data Sharing and Transfers

We share your personal data with the following third-party service providers:

6.1. AWS (Storage)
6.2. Netcup (Servers located in Germany)
6.3. Paddle (Payment processing)
6.4. OpenAI Azure (Located in Germany/Sweden)

These service providers are contractually obligated to protect your personal data and may only use it for the specific purposes we prescribe.

7. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

7.1. Right to access your personal data
7.2. Right to rectification of inaccurate personal data
7.3. Right to erasure ("right to be forgotten")
7.4. Right to restriction of processing
7.5. Right to data portability
7.6. Right to object to processing
7.7. Right to withdraw consent at any time

To exercise these rights, please contact us at contact@happysupport.ai.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

9. Data Breaches

In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the relevant supervisory authority without undue delay.

10. International Data Transfers

Your personal data may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We ensure that any such transfers comply with applicable data protection laws and that your personal data remains protected to the standards described in this Privacy Notice.

11. Children's Privacy

Our Service is not intended for use by children under the age of 16. We do not knowingly collect personal data from children under 16.

12. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. We will notify you of any significant changes by posting the new Privacy Notice on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Notice or our data practices, please contact us at:

Email: contact@happysupport.ai